Returns & Refunds

We offer a 30-day satisfaction guarantee on unused bags in original condition.

Our guarantee

If you're not satisfied, contact us within 30 days of receiving your order for a refund or exchange on unused bags in their original condition.

How to start a return

1. Email [email protected] with your order number.
2. We'll confirm your return and provide next steps.
3. Once received and inspected, we'll process your refund or exchange.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Products come with guarantees that cannot be excluded under the ACL.